RETURNS POLICY

1. Defective or Incorrect Items (All Regions)

  • You must notify us within 7 days of delivery at info@paixsantedesignstudio.com with your order number, photos/videos of the defect, and a brief description.

  • If confirmed, we will replace the item at no cost or issue a full refund (including original shipping) within 14 days.

  • We will provide a pre-paid return label; please ship the item back within 7 days of our authorization.

2. EU & UK 14-Day Withdrawal (Non-Defective)

  • EU & UK customers may cancel for any reason within 14 calendar days of delivery by emailing info@paixsantedesignstudio.com with “Order #_____ Withdrawal.”

  • Returned goods must be unworn, unwashed, unaltered, with all tags and original packaging intact.

  • You are responsible for return shipping costs. Ship returns to:
    Paix Santé Design Studio Returns
    9 Jackson Road, Congleton, CW12 1NT
    United Kingdom

  • Once received and inspected, we will refund the full purchase price (excluding original shipping) within 14 days.

3. US Change-of-Mind & Final Sale

  • We do not accept returns or exchanges for sizing, style preference, or buyer’s remorse. All sales are final unless the item is defective or incorrect.

  • Please consult our sizing chart before ordering and contact info@paixsantedesignstudio.com with any sizing questions.

4. Partial Returns & Refund Deductions

  • If a returned item shows signs of wear, odor, or missing tags, we may refuse the return or issue a partial refund to account for diminished value.

5. Refund Timing

  • EU & UK statutory returns: refund issued within 14 days of receiving and inspecting returned goods.

  • Defective/incorrect items (all regions): refund issued within 14 days of confirming the defect.

  • Refunds are credited to the original payment method; allow 5–7 business days for banks to process.

6. Exchanges

  • Exchanges are only available for defective or incorrect items.

  • For EU/UK change-of-mind returns, place a new order after receiving your refund; we cannot directly swap non-defective items.

7. Contact
For returns, exchanges, or questions, email:
info@paixsantedesignstudio.com

Include:

  • Your name

  • Order number

  • Reason for return or defect description

We will reply within 2 business days with instructions.